Team Manager - Customer Experience (9AM to 6PM EST)

Job not on LinkedIn

August 20

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AdKings Agency

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eCommerce • Marketing • B2B

AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.

11 - 50 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction. • Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement. • Process building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience. • Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity. • Training: Be the main point of contact for developing & training new joiners for the role. • Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends. • Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

🎯 Requirements

• 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction. • Proven track record of improving and maintaining high service levels and customer satisfaction. • Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must. • Preference for candidates with experience in the US e-commerce market. • Outstanding command of the English language, both written and spoken.