Adobe
10,000+ employees
Founded 1982
Software • Digital Marketing • Creative Services
Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.
Head of Customer Engagement
🕒 May 20
🤠 Texas, Washington – Remote
💵 $178.5k - $293.9k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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Adobe
10,000+ employees
Founded 1982
Software • Digital Marketing • Creative Services
Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.
📋 Description
• Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers • Lead the team to drive enterprise-scale creative and content transformations • Function as a continuous product innovation engine—originating and launching 0à1 product opportunities • Establish proven approaches to measure and articulate value across the customer base • Stay current on advancements in generative AI, creative tooling, and performance marketing • Foster a high-performance, product management and customer-obsessed culture
🎯 Requirements
• 15+ years in customer-facing roles within management consulting and product management • 10+ years in team leadership roles • Experience with martech software vendors is preferred • Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing • Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions • Outstanding communicator who simplifies complex AI concepts for C-suite customers
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities
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