Service Engineer

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ADVA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔒 Cybersecurity

💰 $3M Post-IPO Equity on 2010-06

Telecommunications • Cybersecurity

ADVA is a company founded on innovation and focused on helping its customers succeed. It develops breakthrough hardware and software in the telecommunications industry, offering solutions in Optical Transport, Ethernet Access, Network Management, Network Services, NFV, Edge Computing, Network Security, and Encryption. ADVA’s technology empowers networks across the globe, enabling customers to deliver essential cloud and mobile services that are vital to today's society and contribute to a more connected and sustainable future.

📋 Description

• Remote support for our customers with inquiries and fault reports • Participation in a 24x7 on-call rota and operation of the Network Operation Center (NOC) • Handling and documenting customer incidents and repair orders using CRM tools • On-site support for installations, maintenance work and troubleshooting • Support for product launches, trials and demos • Pre-configuration (staging) of products • Configuration, maintenance and provisioning of internal services labs • Delivery of product training • Continuous expansion of your expertise in our products and the related technologies

🎯 Requirements

• Successfully completed technical degree or vocational training in a technical field • Knowledge in DWDM, Ethernet Access, Network Management, Network Security, TCP/IP, SNMP and routing protocols • Ability to analyze faults, problems, weaknesses and dependencies and to develop proposed solutions • Strong customer- and service-orientation • Team player, resilient, able to act independently and highly self-motivated • Good communication and negotiation skills • Willingness to travel domestically and internationally

🏖️ Benefits

• Opportunity to work in an international, multicultural environment • Highly team-oriented and friendly working culture • Flexible working-time model and the possibility to work remotely • Internal training program • Sports, commuting and childcare allowances, as well as free beverages and fruit • Employee discounts, e.g., for events and brand products