Customer Success Manager

🔥 29 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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AeroCloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🚗 Transport

🤖 Artificial Intelligence

💰 $12.6M Series A - AeroCloud on 2023-02

SaaS • Transport • Artificial Intelligence

AeroCloud is a cloud-based airport management software company that provides modular, SaaS solutions to streamline airport operations and passenger processing. Its core product is an Airport Operations System (AOS) that uses predictive AI and machine learning to provide real-time visibility, automated workflows, and smarter planning for operations, IT, and commercial teams. AeroCloud offers passenger processing solutions (CUPPS/CUSS), departure control, gate/flight/asset management, flight information displays, and a computer-vision passenger flow monitoring product called AeroCloud Optic that anonymously tracks and counts passengers in real time. The platform emphasizes scalability, role-based access, no user limits/licence fees, 24/7 support, and is positioned for airports, airlines, ground handlers, and FBOs worldwide.

📋 Description

• Ensure our customers' success with AeroCloud’s airport technology solutions • Act as the primary liaison between AeroCloud and our customers • Provide expert guidance, support, and training to help customers maximize product value • Support the onboarding of new clients and understand their unique needs • Monitor customer progress and proactively address any issues to ensure satisfaction and retention • Collaborate closely with sales, product, and support teams for a seamless customer experience • Drive customer loyalty and long-term success

🎯 Requirements

• 2 - 4 years experience working as Customer Success Manager, ideally at an early stage startup • Driven and proactive by nature preferably with experience of managing enterprise and strategic level customers • A growth mindset and driven by solving complex customer problems • Experience of managing and constantly achieving commercial targets through expansion opportunities and renewals • Experience of working with complex, multi-geographical customers • Excellent communication and presentation skills, both verbally and written • Committed to constantly improving the customer experience and communicating areas for improvement at AeroCloud • A relationship builder with experience in building strong relationships with C-level executives and other key stakeholders • Experience working cross functionally with internal teams (commercial, product, support, marketing) • A willingness to travel internationally when required to meet with customers face to face • The ability to speak a second language (French, Spanish, Portuguese or other European languages) would be desirable

🏖️ Benefits

• Competitive salary • Best in class Share / Equity Scheme • 20 days annual leave + statutory holidays • Take your birthday off work on us as well • Extensive upskilling and training • 401k scheme (employee only contributions) • Company funded health insurance • Company funded dental and vision insurance