Key Account Manager

🕒 April 30

🇺🇸 United States – Remote

💵 $155k - $217.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships. • You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). • You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines. • You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities. • You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results. • Manage customer health to ensure overall customer satisfaction and business results. • Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.

🎯 Requirements

• Bachelor’s degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact. • Experience negotiating and closing large, complex commercial contracts for F100 companies. • Strong written and verbal communication skills, including the ability to give compelling presentations. • Experience in leading cross-functional projects with a high attention to detail. • Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence. • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. • Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred. • Comfortable using Salesforce and standard BI tools.

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount