Customer Success Analyst – Mentoria Mestre

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Agência Mestre

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Marketing

Agência Mestre is a leading inbound marketing and SEO agency in Brazil, established in 2008. The agency specializes in a variety of digital marketing services including content marketing, email marketing, SEO consulting, and paid traffic management. They focus on helping businesses enhance their online presence and drive sales through data-driven strategies, optimization techniques, and personalized consulting. With a proven track record of improving client engagement and increasing revenue, Agência Mestre aims to help companies succeed in the digital landscape.

📋 Description

• Active management of the mentees' journey • Individual follow-up sessions — schedule and conduct monthly one-on-one meetings, monitor success milestones to ensure the mentee stays on track, analyze challenges, and develop action plans • Re-engagement — identify absent or low-activity students and make immediate contact to bring them back into the program • New mentee onboarding — run kickoff sessions with new mentees, align expectations, and configure access to the student area (MemberKit, Hotmart) • Material curation and support — select and send materials requested by mentees, ensuring they have access to the content needed to progress with clarity and autonomy • Attendance in live sessions — attend live classes to understand technical content and monitor student engagement in real time • Group moderation — act as the main interface in WhatsApp groups, encourage interaction, and ensure the group maintains a high standard • Case collection — identify and document success cases • Renewal management — monitor contract terms and work to ensure the student's continued participation in the program • NPS analysis — track satisfaction scores and act proactively in scenarios of dissatisfaction • Data management — keep databases updated and generate reports on portfolio health

🎯 Requirements

• Experience in customer service, account management, or relationship management, preferably B2B or agency environments • Organized, proactive profile with strong attention to detail • Ability to quickly identify and resolve problems • Impeccable written communication and the ability to hold stakeholders accountable in a firm yet supportive manner • Proficiency with platforms such as Hotmart, MemberKit CRM, and AI tools (ChatGPT, Fireflies, NotebookLM)

🏖️ Benefits

• Meal allowance • Remote work allowance • Health benefit • Life insurance • Career development plan • Day off on your birthday • Partnership with SESC • Childcare assistance • Extended maternity and paternity leave • Pharmacy discounts • Discounts with partner universities, business schools, and language schools • Access to Mestre Academy courses