Customer Support Specialist – SaaS

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Cira Apps Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.

📋 Description

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings. • Diagnose and troubleshoot technical issues related to our SaaS products and software. • Assist users with setup and effective use of our applications. • Document and track support requests in Salesforce Service Cloud. • Collaborate with product and engineering to escalate and resolve complex issues. • Gather and relay customer feedback to inform product enhancements.

🎯 Requirements

• Experience in customer support, ideally within a SaaS environment. • Strong problem‑solving abilities and keen attention to detail. • Familiarity with SaaS products and customer support tools. • Ability to work autonomously and collaboratively within a team. • Excellent organizational skills with the capacity to manage multiple tasks simultaneously. • Empathy and patience when handling customer concerns, especially in challenging situations. • Required Technical Experience (Microsoft): • Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows. • Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios. • Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps. • Nice to Have: • Experience with PowerShell for diagnostics or light automation. • Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior. • Exposure to Google Workspace or other cloud environments. • Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).

🏖️ Benefits

• Competitive compensation • Unlimited PTO • Remote-first culture • Collaborate with a global team