Customer Care Agent

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HBK - Hottinger Brüel & Kjær

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🚀 Aerospace

⚡ Energy

Aerospace • Automotive • Energy

HBK - Hottinger Brüel & Kjær is a prominent company formed in 2019 through the merger of HBM and Brüel & Kjær, two organizations with over 80 years of experience in precision test and measurement technology. HBK delivers innovative solutions across multiple domains including mechanical, sound and vibration, and electrical testing. The company provides a wide range of products and services such as data acquisition systems, electroacoustic setups, vibration testing equipment, and custom sensor assemblies. HBK caters to diverse industries such as aerospace, automotive, and energy, focusing on quality, reliability, and sustainability in all offerings. The company's mission is to empower innovators by providing exceptional sensing and insights, thus contributing to a cleaner, healthier, and more productive world.

📋 Description

• Deliver responsive, professional, and solution-oriented support • Help create exceptional customer experience by managing inquiries • Qualify requests and process orders • Maintain strong customer relationships • Collaborate closely with internal teams to ensure timely and accurate service delivery • Engage with customers across a wide range of industries and regions

🎯 Requirements

• Minimum two years of experience in a customer service role focused on customer satisfaction • Excellent communication skills in English, both spoken and written • Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus) • Strong interpersonal and collaboration skills • Self-motivated, task-oriented and adaptable to a dynamic environment • Proven ability to multitask and thrive under pressure • Driven by results and a passion for delivering excellent customer service

🏖️ Benefits

• Freedom with responsibility • Good balance between work and family life • Constant development of professional and personal skills in an international and enjoyable working environment