Customer Care Agent

🕒 June 26

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HBK - Hottinger Brüel & Kjær

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

HBK - Hottinger Brüel & Kjær is a prominent company formed in 2019 through the merger of HBM and Brüel & Kjær, two organizations with over 80 years of experience in precision test and measurement technology. HBK delivers innovative solutions across multiple domains including mechanical, sound and vibration, and electrical testing. The company provides a wide range of products and services such as data acquisition systems, electroacoustic setups, vibration testing equipment, and custom sensor assemblies. HBK caters to diverse industries such as aerospace, automotive, and energy, focusing on quality, reliability, and sustainability in all offerings. The company's mission is to empower innovators by providing exceptional sensing and insights, thus contributing to a cleaner, healthier, and more productive world.

📋 Description

• Processing and tracking orders from entry through fulfillment. • Supplying customers information on their orders and invoices. • Answering and managing incoming calls, emails and customer requests. • Communicating pricing and availability details. • Collaborating across departments and international locations to meet deadlines and service levels. • Performing general administrative tasks and supporting operational efficiency. • Assisting with miscellaneous tasks as needed to support business objectives.

🎯 Requirements

• Minimum two years of experience in a customer service role focused on customer satisfaction. • Excellent communication skills in English, both spoken and written. • Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus). • Strong interpersonal and collaboration skills. • Self-motivated, task-oriented and adaptable to a dynamic environment. • Proven ability to multitask and thrive under pressure. • Driven by results and a passion for delivering excellent customer service. • Experience dealing with customs and the shipping of products (Preferred skills but not required).

🏖️ Benefits

• Freedom with responsibility is the framework for HBK’s employees. • Good balance between work and family life. • Constant development of professional and personal skills. • International and enjoyable working environment.