Field Service Engineer

🕒 May 11

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Know those rare and indescribable moments at work when distractions melt away? You feel like you’re at one with your technology and everything goes just right? At AGFA HealthCare, we call it the flow.

📋 Description

• Manage all AGFA imaging equipment in assigned territory. • Include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits. • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team. • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory. • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment). • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations. • Perform DR / IMAGING and x-ray room experience as required. • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams. • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems. • Installs software, hardware and executes performance analysis as needed for DR and imaging. • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques. • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.

🎯 Requirements

• Bachelor’s Degree in a technology field • MCSE, Network +, and CIIP Certifications are also a plus • 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems • Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology • Some PACS, RIS and EMR experience is desired. • Experiences with electronic and electromechanical systems are also required. • Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing. • Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies. • Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems. • Excellent oral, written and interpersonal communications skills. • Proven organizational and time management skills. • Demonstrated experience adapting to change and managing priorities. • Strong customer service skills in interacting with both internal and external customers. • Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).

🏖️ Benefits

• Competitive salary and benefit package • Career development and growth • Dynamic global organization with a history of innovation