Field Service Technician

🕒 May 9

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💊 Pharmaceuticals

🔧 Hardware

💰 Private equity on 2023-06

B2B • Pharmaceuticals • Hardware

ProMach is a business-to-business provider of processing and packaging equipment and integrated line solutions for consumer packaged goods and pharmaceutical manufacturers. The company brings together multiple specialized brands offering filling, bottling, capping, labeling, coding, flexible packaging, sterilization, robotics, end-of-line systems, and turnkey conveyor and integration services to optimize production-line performance.

📋 Description

• Provide technical support to customers throughout the life of a machine • Provide advice and physical assistance to customers in identifying operational problems and offer solutions • On-site training of customers’ operators on set-up, operation, change-over and maintenance of systems • Prepare detailed trip reports for customers identifying problems encountered and actions taken • Prepare field time reports, expense receipts, and follow-up communication with customers • Assemble component parts for aftermarket parts group and engage in occasional machine rebuilds/upgrades • Participate in customer Factory Acceptance Tests

🎯 Requirements

• Associates Degree in related technical field or 8 years related work experience • 3+ years in custom machine manufacturing or mechanical repair/maintenance • Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery • Ability to read and understand complex engineering designs, including wiring schematics • Packaging industry experience preferred • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Problem-solver with strong independent judgment skills • Track record of successfully multitasking to meet timelines on deliverables • Ability to travel domestically and internationally up to 85%

🏖️ Benefits

• Total compensation includes salary, medical/dental programs, life insurance • Generous paid time off program • Retirement savings plan with company match • No waiting period for benefits — eligible from first day of employment