AIM Qualifications and Assessment Group
51 - 200 employees
Founded 2011
📚 Education
🤝 Non-profit
Education • Non-profit • Human Resources
AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.
L3 Support Engineer – Full Stack Support
Job not on LinkedIn
🕒 April 23
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AIM Qualifications and Assessment Group
51 - 200 employees
Founded 2011
📚 Education
🤝 Non-profit
Education • Non-profit • Human Resources
AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.
📋 Description
• Ensure stability, performance, and continuous improvement of AIM's systems • Own high-severity production incidents end to end • Design and improve AI-driven support workflows • Collaborate with global teams and stakeholders • Mentor L1/L2 engineers
🎯 Requirements
• 5–8 years in Production Support, Support Engineering, or Site Reliability Engineering • 3 years handling L2/L3 escalations in cloud or distributed systems • Strong troubleshooting skills across applications, infrastructure, and integrations • Solid understanding of ITIL processes in ITSM tools • Scripting and automation skills in Python, PowerShell, or Bash • Working knowledge of API integrations • Experience with major cloud platforms (Azure, AWS, or GCP) • Practical experience with AI-driven workflows • Familiarity with RAG, vector databases, or orchestration frameworks • Certifications in ITIL, Azure/AWS/GCP, or AI/ML disciplines preferred
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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