Technical Account Manager

Job not on LinkedIn

🕒 April 24

🤠 Texas – Remote

🤠 Texas – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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AIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

⚡ Energy

Artificial Intelligence • Energy

AIQ is an AI pioneer focused on transforming the energy sector through cutting-edge artificial intelligence solutions. Based in the UAE, AIQ is a joint venture between Presight and ADNOC, aiming to drive innovation and support the UAE's goal to become a global AI hub. The company develops advanced AI technologies, such as ENERGYai, to improve decision-making, sustainability, and efficiency across the energy value chain. Partnering with industry leaders like G42 and Microsoft, AIQ addresses challenges in the energy sector, enhancing operational performance and enabling digital transformation, decarbonization, and sustainability efforts.

📋 Description

• Build strong, long-term relationships with key stakeholders across assigned accounts • Serve as the primary technical point of contact for customers, providing hands-on support and guidance • Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality • Lead customer calls to address questions, provide solutions, and ensure successful outcomes • Manage technical projects such as implementations, data transfers, and system configurations • Collaborate cross-functionally with Product, Engineering, Support, and Sales teams • Relay customer feedback to internal teams to help shape product improvements • Document processes, solutions, and technical knowledge for internal and external use • Manage multiple priorities while maintaining a high level of attention to detail • Provide occasional after-hours support as needed

🎯 Requirements

• 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment • Strong technical foundation including SQL, APIs, and scripting (Python or similar) • Familiarity with Linux command line and GitHub • Exposure to Go (Golang) is a plus • Ability to diagnose and resolve complex technical issues efficiently • Excellent communication skills with the ability to translate technical concepts to non-technical audiences • Strong organizational skills with the ability to manage multiple projects simultaneously • Customer-first mindset with a focus on delivering outcomes and value • Experience working within SaaS platforms and cloud-based environments • Bachelor's degree in Computer Science, Information Technology, Business, or a related field preferred • Experience working with CRM systems and technical troubleshooting tools

🏖️ Benefits

• Medical, Dental, Vision, and ancillary benefits • 401(k) Company Match • Flexible Time Off • Home Office Benefit • Paid Parental Leave • Virtual Events • Company Laptop and More!