Learning Tools Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $123k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS, managing configuration, permissions, integrations, and content architecture. • Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management. • Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term. • Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem. • Own the roadmap and day-to-day management of simulation tools (e.g., Zenerate or equivalent), authoring tools (e.g., Articulate or equivalent), design tools, and learner-facing platforms. • Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's TMS, supporting in operations & reporting needs. • Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement. • Build scalable processes for tool onboarding, training, and adoption across the Training team. • Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb's stack remains competitive and fit-for-purpose and drive cost efficiencies. • Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership. • Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions. • Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements. • Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools. • Build and maintain reporting dashboards (Tableau experience is a strong plus) to provide visibility into learning outcomes for stakeholders at all levels. • Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions. • Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals.

🎯 Requirements

• 10+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field within a tech company or high-growth environment. • Demonstrated experience owning or leading an LMS (e.g., Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, LearnUpon, TalentLMS, or similar) at an organizational level — including at least one platform implementation, migration, or major upgrade. • High-level familiarity with learning authoring tools (e.g., Articulate 360, Adobe Captivate, iSpring) and managing SCORM files as well as a high level of understanding with simulation or scenario-based learning platforms. • Proven track record of managing complex, multi-stakeholder technology projects from scoping through delivery. • Experience working with data & analytics teams; comfort interpreting learning data and presenting findings to non-technical audiences. • Familiarity with vendor management, including RFP processes, contract negotiations, and ongoing supplier relationships. • Prior people management experience including performance reviews and professional development.

🏖️ Benefits

• The base pay range is subject to change and may be modified in the future. • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.