Operations Engineer, BizTech

🔥 8 minutes ago

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

🏨 Hospitality

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect • Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time • Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge • Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead • Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows • Partner with global stakeholder teams to drive issues to resolution

🎯 Requirements

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch) • 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS) • Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto) • Experience with Infrastructure as Code • Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud • Comfort working in ticket/workflow-driven environments using Jira and Confluence • Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

🏖️ Benefits

• Competitive salary • Flexible work arrangements • Professional development opportunities • Health insurance