Airbnb
5001 - 10000 employees
Founded 2007
đĽ B2C
đď¸ eCommerce
đ° Post-IPO Equity on 2020-12
B2C ⢠eCommerce ⢠Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Premium Support Specialist, Spanish/English
đĽ 0 minutes ago
đŽđŞ Ireland â Remote
đľ âŹ45k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
đŁď¸đŞđ¸ Spanish Required
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Airbnb
5001 - 10000 employees
Founded 2007
đĽ B2C
đď¸ eCommerce
đ° Post-IPO Equity on 2020-12
B2C ⢠eCommerce ⢠Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
đ Description
⢠Provide exceptional Customer Service support to the Airbnb community ⢠Take end-to-end ownership of all assigned cases ⢠Ensure complete final resolution of cases while fostering relationships ⢠Personalize communications to users, demonstrating high hospitality standards ⢠Interact with customers through various channels including live chat and phone
đŻ Requirements
⢠3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry ⢠Fluent in both English and Spanish with advanced proficiency in communication ⢠Ability to work weekend days and public holidays ⢠Good computer skills, including Apple/Mac OS and Google Suite ⢠Passion for delivering exceptional customer service
đď¸ Benefits
⢠Relocation support is available for candidates moving from other countries ⢠Flexible working hours
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