Staff Platform Manager, Loyalty Platform Lead – Product Management

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model • Enable Airbnb teams to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities • Support loyalty currencies including fiat, points, cryptocurrency, and emerging digital assets • Lead platform strategy for gift card capabilities • Align business, partnership, and engineering roadmaps • Monitor B2B2C platform performance for membership and loyalty campaigns • Drive platform due diligence and integration strategy for loyalty and membership partners • Define reusable patterns, technical and operational requirements, and scalable integration models • Partner with Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, marketplace business teams, and external enterprise partners • Align roadmaps, resolve cross-organizational tradeoffs, and scale foundational platform capabilities

🎯 Requirements

• Minimum 9–17 years of product management experience specializing in loyalty or incentive platforms • Strong history of driving strategy, roadmap definition, and execution • Proven experience building enterprise-level or B2B2C platforms for extensive consumer-facing businesses • Sophisticated understanding of earn/redemption workflows, compliance, and fraud/losses • Deep experience defining partner integration strategies and operating models • Global and multi-market experience across geographies, currencies, and regulatory environments • Ability to articulate a clear, compelling vision and strategy and rally cross-functional teams • Exceptional prioritization and decision-making skills • Strong cross-functional and cross-organizational leadership skills • Preferred: technical background in multi-currency incentives processing and loyalty operations • Preferred: experience scaling loyalty programs internationally • Preferred: experience managing developer-facing platforms and API-based solutions • Preferred: experience with payments and risk losses • Preferred: experience at a consumer marketplace or two-sided platform with B2B and B2C surfaces • Preferred: experience with AI prototypes in product development • Preferred: demonstrated ability to scale products from 0→1 in ambiguous environments

🏖️ Benefits

• Base pay range is annualized and inclusive of allowances • May be eligible for bonus or incentives • One or more equity programs • Benefits • Employee Travel Credits