Billing Specialist

🔥 0 minutes ago

🌵 Arizona, District of Columbia, +10 more states – Remote

🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🤝 B2B

💰 Venture Round - Aircall on 2022-02

Telecommunications • SaaS • B2B

Aircall is a cloud-based phone system and call center software provider that offers VoIP telephony, call routing, analytics, and integrations with CRMs and helpdesk tools. It is designed for sales and customer support teams to manage inbound and outbound voice communication at scale, with features like shared call inboxes, team collaboration, IVR, call recording, and performance reporting. Aircall is positioned as a B2B SaaS telecommunications solution for small to enterprise organizations looking to replace legacy PBX systems or enable distributed remote teams with modern cloud telephony.

📋 Description

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.) • Assist customer-facing teams with invoicing, subscriptions, and payment management topics • Maintain accurate customer account balances • Collaborate closely with the Accounts Receivable and Cash Collection teams • Build and maintain professional relationships by delivering a world-class billing support experience • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

🎯 Requirements

• Fluency in English and Spanish. French and German are a plus. • 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience. • Excellent written and verbal communication skills • Experience with ticketing tools and support systems • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders) • Analytical mindset with curiosity to investigate and resolve complex inquiries • Strong time management and prioritization skills • High level of empathy and customer orientation • Ability to multitask across different platforms and communication channels • Comfortable working cross-functionally in an international, multilingual, remote environment • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

🏖️ Benefits

• Key moment to join Aircall in terms of growth and opportunities • Our people matter, work-life balance is important at Aircall • Fast-learning environment, entrepreneurial and strong team spirit • Competitive salary package & benefits