Billing Specialist

🔥 13 hours ago

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

📋 Description

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.) • Assist customer-facing teams with invoicing, subscriptions, and payment management topics • Maintain accurate customer account balances • Collaborate closely with the Accounts Receivable and Cash Collection teams • Build and maintain professional relationships by delivering a world-class billing support experience • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

🎯 Requirements

• Fluency in English and Spanish. French and German are a plus. • 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience. • Excellent written and verbal communication skills • Experience with ticketing tools and support systems • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders) • Analytical mindset with curiosity to investigate and resolve complex inquiries • Strong time management and prioritization skills • High level of empathy and customer orientation • Ability to multitask across different platforms and communication channels • Comfortable working cross-functionally in an international, multilingual, remote environment • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

🏖️ Benefits

• Medical, dental, and vision insurance is 100% covered • 401k plan with company matching! • Unlimited PTO — take the time you need to come to work feeling great! • Wellness, internet, and childcare reimbursements • Generous parental leave policy