Community Operations Support Specialist

🕒 January 15

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AIR Communities

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏠 Real Estate

Real Estate

AIR Communities is a real estate investment trust that specializes in providing a diverse portfolio of apartment communities across the United States. The company focuses on high-quality markets where there is a strong demand for housing, aiming to deliver premium living experiences to its residents. AIR Communities is committed to serving others and provides opportunities for career growth within a culture that values passion and dedication. The company maintains a strong emphasis on corporate responsibility and resident satisfaction.

📋 Description

• Provide field operations support across communities and execute key projects related to community setup, revenue generation, and customer experience improvements. • Act as a representative of operations and support the successful launch, stabilization, or improvement of assigned communities. • Enhance customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness. • Provide hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed. • Serve as a subject matter expert on operational policies and procedures, supporting community teams and central operations. • Assist with troubleshooting, resolving resident concerns, and training on-site teams. • Identify process improvements, support revenue initiatives, and share updates on project status and community performance.

🎯 Requirements

• Ability to travel at least 75% of the time with easy access to large Airport. • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment. • Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition. • Highly organized with attention to detail and the ability to manage multiple priorities. • Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving. • Technologically proficient with experience in property management systems and tools. • Demonstrated ability to support training efforts, and provide operational coverage as needed. • Understanding of financial processes, including budgets and variance review, is preferred. • A background in process improvement, community setup, or operations support is a plus. • Leadership or project management experience is highly desirable.

🏖️ Benefits

• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). • Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. • 401(k) plan with employer contribution. • Paid time off including vacation, sick time, and 12 holidays. • Paid parental leave of up to 16 weeks. • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. • 15 hours of paid time annually for community service. • Commuter benefits and pet insurance. • Consumer discounts on various products and services. • Opportunities for ongoing professional development, leadership training, and career growth.