IronMountain Solutions
201 - 500 employees
Founded 2007
🚀 Aerospace
🏛️ Government
🔒 Cybersecurity
Aerospace • Government • Cybersecurity
IronMountain Solutions is a contract support company founded in 2007 and headquartered in Huntsville, Alabama, that provides engineering, IT, program management, and logistics services to U. S. military and government customers in the aviation and defense sector. IMS offers systems engineering (program integration, modeling, testing, risk management, and architecture design), cybersecurity and information assurance, database and IT support, programmatic support (requirements, capability development, and risk mitigation), and end-to-end logistics including supply chain and Foreign Military Sales lifecycle services. The company holds multiple government contracting vehicle positions and emphasizes employee, customer, and community focus.
Customer Service Representative
🕒 January 7
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IronMountain Solutions
201 - 500 employees
Founded 2007
🚀 Aerospace
🏛️ Government
🔒 Cybersecurity
Aerospace • Government • Cybersecurity
IronMountain Solutions is a contract support company founded in 2007 and headquartered in Huntsville, Alabama, that provides engineering, IT, program management, and logistics services to U. S. military and government customers in the aviation and defense sector. IMS offers systems engineering (program integration, modeling, testing, risk management, and architecture design), cybersecurity and information assurance, database and IT support, programmatic support (requirements, capability development, and risk mitigation), and end-to-end logistics including supply chain and Foreign Military Sales lifecycle services. The company holds multiple government contracting vehicle positions and emphasizes employee, customer, and community focus.
📋 Description
• Answer and manage incoming calls and online tips from the public • Gather, clarify, and document information related to alleged criminal or suspicious activity • Review and assess tips to determine relevance and appropriate action • Conduct basic research using government, law enforcement, and open-source systems • Accurately document calls, tips, and findings in government systems • Prepare and route reports to the appropriate field offices or agencies • Escalate urgent or actionable information to designated personnel as needed • Follow established procedures, policies, and data privacy requirements • Provide professional, courteous customer service
🎯 Requirements
• 3+ years of experience in a call center • Associate’s degree required • Experience resolving complex stakeholder or customer issues • Proven ability to manage multiple tasks in a high-volume environment • Strong multitasking skills, including simultaneous data entry, research, and communication • Comfortable working with diverse stakeholders across varying professional backgrounds • Strong analytical, research, and problem-solving skills • Ability to work independently with minimal supervision • Excellent verbal and written communication skills • Active listening skills and sound judgment in complex situations • Experience supporting or training new customer service representatives • Ability to generate ad-hoc reports using internal systems • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
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