Workanova
51 - 200 employees
Founded 2014
Workanova is a BPO customer support specialist providing outstanding player care, sales, technical support, and back-office services to iGaming brands.
Senior Customer Support Agent – Portuguese/Russian
Job not on LinkedIn
🕒 January 7
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇷🇺 Russian Required
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Workanova
51 - 200 employees
Founded 2014
Workanova is a BPO customer support specialist providing outstanding player care, sales, technical support, and back-office services to iGaming brands.
📋 Description
• Expertly interact with a range of online systems • Provide accurate, valid, and complete information using appropriate methods and tools • Respond effectively to customer inquiries via phone, chat, and email • Resolve customer complaints efficiently • Assist the project manager with tasks • Attend meetings with superiors and prepare detailed reports • Adhere to operational procedures in all customer interactions
🎯 Requirements
• Fluent in Portuguese • Minimum one year of proven customer support experience • Familiarity with CRM systems and best practices • Ability to multitask, prioritize, and manage time effectively • Excellent proficiency in English and Russian • Strong communication skills • Strong customer service orientation
🏖️ Benefits
• A challenging and rewarding work environment • Competitive starting salary with potential growth after three months • Opportunities for personal and career development within the company
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