Manager - Information Technology

Job not on LinkedIn

July 17

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. • Manage service level agreements (SLAs), incident response, and escalations. • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management). • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies. • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). Lead annual compliance audits. • Hire, mentor, and manage a high-performing IT support and infrastructure team.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. • Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies Microsoft 365, Exchange Online, Intune, Azure AD Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems. • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. • Strong problem-solving abilities with a customer-first mindset. • Willingness to be on-call or provide support outside of business hours when needed. • Ability to thrive in a dynamic, high-growth, and highly technical environment.

🏖️ Benefits

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. • Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. • Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. • Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.