Customer Experience Manager

🔥 3 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Ajaia | AI Consultancy

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💼 Consulting

🏢 Enterprise

Artificial Intelligence • Consulting • Enterprise

Ajaia is an enterprise AI consulting and implementation firm that helps organizations move from AI experimentation to production. The company provides AI strategy and advisory, workforce training and enablement, workflow and process optimization, custom AI development, AI engineering and automation (including agents, RPA, and cross-system integrations), and secure enterprise deployments across regulated industries such as healthcare, financial services, education, and government. Ajaia also offers products like an AI due-diligence tool for M&A, multi-model AI platforms, and industry-focused AI applications, emphasizing responsible AI governance, private deployments, and measurable ROI.

📋 Description

• Own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. • Work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence. • Serve as the bridge between customers and our Product and Engineering teams. • Focus on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

🎯 Requirements

• Bachelor's degree or equivalent experience • 3–6 years of experience in one or more of the following areas: • Customer success or customer support in a SaaS environment • Product support or technical customer care • EdTech platform support or implementation • Strong written communication skills with the ability to clearly explain software functionality to non-technical users • Demonstrated ability to troubleshoot product issues and guide users through solutions • Experience using SaaS platforms and help desk tools • Strong organizational skills and ability to manage multiple customer issues simultaneously • Customer-first mindset and commitment to high-quality user experiences • **Preferred Requirements:** • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day • Familiarity with **AI tools** or generative AI applications. • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows • Experience creating help center documentation or knowledge bases • Ability to reproduce bugs and clearly document technical issues

🏖️ Benefits

• Competitive base salary + performance incentives • Professional development opportunities