Client Support Specialist

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🔥 3 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Health Services of North Texas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

🏥 Healthcare

🤝 Non-profit

💰 Grant on 2024-08

Healthcare • Non-profit

Health Services of North Texas (HSNT) is a Community Health Center that has served North Texans for over 37 years, providing primary care and supportive health services to about 20,000 patients annually. HSNT offers a broad range of services including primary care, pediatrics, women’s health and OB/GYN, behavioral health, infectious disease care (HIV, Hepatitis C, PrEP), senior care, on-site lab testing, immunizations, and prescription assistance. As a federally supported community health center, HSNT accepts Medicaid, Medicare, private insurance, and provides a sliding fee scale to ensure access for uninsured patients; it receives HRSA support and FTCA coverage under federal program provisions.

📋 Description

• Serve as the first point of contact for clients via phone, email, and chat, providing timely, courteous, and accurate support. • Answer questions about services, appointments, locations, and basic account or portal access issues, escalating clinical or complex questions to the appropriate team. • Schedule, reschedule, and confirm appointments in the electronic system as needed, following established guidelines. • Assist clients with understanding instructions they receive from the clinic (e.g., what to bring, insurance information, forms, or documents). • Document all client interactions clearly and accurately in the appropriate systems, following internal procedures. • Identify urgent or sensitive issues and follow escalation protocols to ensure clients receive prompt attention. • Work closely with internal teams (scheduling, billing, medical records, and clinical staff) to resolve multi-step client issues. • Maintain a high level of professionalism, empathy, and confidentiality in every interaction, in line with organizational and privacy requirements.

🎯 Requirements

• Prior experience in customer service, call center, or client support; healthcare or nonprofit experience is a plus but not required. • Strong verbal and written communication skills with a patient, empathetic, and solution-focused approach. • Comfortable using computers, multiple software systems, and learning new tools for scheduling, documentation, and communication. • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced remote environment. • Ability to work independently, meet performance and quality standards, and follow established processes. • Commitment to respecting client privacy and handling sensitive information appropriately.

🏖️ Benefits

• Competitive hourly pay based on experience, with regular performance reviews. • Paid time off (PTO) and paid holidays in line with organizational policy. • Medical, dental, and vision coverage eligibility for full-time employees. • Access to retirement or savings options, if eligible under company plans. • Paid training and ongoing professional development to build your skills. • Opportunities for internal growth into other administrative, IT, or coordination roles. • Flexible, fully remote work environment that supports work-life balance. • Supportive, mission-driven culture focused on serving patients and communities across North Texas.