SkyBound
11 - 50 employees
Founded 2016
🚀 Aerospace
🤖 Artificial Intelligence
🔐 Security
Aerospace • Artificial Intelligence • Security
SkyBound is a global innovator in drone data, analysis and operations. The company combines proprietary software and AI with commercially available drone stations to provide an integrated platform for mission operations, real-time intelligence, and data-driven decision support. SkyBound's services target rapid response, trespass and fault detection, tracking, and trend prediction, and are used by national agencies and infrastructure operators to protect assets, staff, and the public.
Customer Service Representative
Job not on LinkedIn
🔥 15 minutes ago
🗣️🇪🇸 Spanish Required
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SkyBound
11 - 50 employees
Founded 2016
🚀 Aerospace
🤖 Artificial Intelligence
🔐 Security
Aerospace • Artificial Intelligence • Security
SkyBound is a global innovator in drone data, analysis and operations. The company combines proprietary software and AI with commercially available drone stations to provide an integrated platform for mission operations, real-time intelligence, and data-driven decision support. SkyBound's services target rapid response, trespass and fault detection, tracking, and trend prediction, and are used by national agencies and infrastructure operators to protect assets, staff, and the public.
📋 Description
• Respond quickly and professionally to customer inquiries by phone, email, and messaging platforms • Assist customers with bookings, changes, cancellations, and special requests • Provide clear and up-to-date information about destinations, requirements, and policies • Coordinate booking details and confirm itineraries to ensure accuracy and customer satisfaction • Conduct proactive follow-up before and after the customer's experience • Address concerns or issues with empathy, professionalism, and a solutions-oriented approach • Maintain accurate records and update internal systems and booking platforms
🎯 Requirements
• Excellent verbal and written communication skills • Previous customer service experience (preferably in hospitality, travel, or related services) • Strong organizational skills and attention to detail • Comfortable using digital tools and management platforms • Responsible, proactive individual able to manage multiple requests • Genuine interest in delivering exceptional customer experiences
🏖️ Benefits
• 100% remote work • Flexible hours • Opportunities for professional growth within the company • Access to benefits and discounts (subject to availability) • Collaborative team environment with ongoing training and development
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