Senior Customer Experience Manager

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Aspire Technology Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🔒 Cybersecurity

🏢 Enterprise

💼 Consulting

Cybersecurity • Enterprise • Consulting

Aspire Technology Partners is a technology services and solutions firm that acts as a strategic IT partner for organizations, delivering end-to-end design, implementation, and managed operations of digital infrastructure. Aspire provides collaboration and unified communications, audiovisual platform interoperability, enterprise networking and wireless, data center and cloud services, Internet of Things architecture, and a broad portfolio of managed services. Security is a core offering—Aspire delivers cybersecurity architecture, security consulting, incident response, managed detection & response (MDR), and Managed XDR. The company serves multiple markets including education, energy & utilities, financial services, healthcare, legal & professional services, manufacturing, public sector, and retail, and emphasizes customer success, lifecycle services, and business transformation.

📋 Description

• Responsible for driving client value, adoption, and retention across the full customer journey. • Build, maintain, and grow profitable long-term relationships with clients. • Develop, document, and support the execution of Customer Success Plans. • Provide monthly and quarterly customer health and risk assessments. • Accelerate customer adoption of SaaS products Aspire sells. • Manage the Lifecycle Incentives (LCI) program end to end. • Establish and lead a new Customer Experience practice focused on driving client adoption of Microsoft collaboration tools. • Create and manage feedback mechanisms to ensure high quality services. • Work effectively across departments with internal and external executive management.

🎯 Requirements

• Bachelor’s Degree or 5+ years of equivalent professional experience required • 3+ years of experience focused in technology–based consulting or equivalent industry experience • Experience in a Sales, with a specialization as a client support role within a technology focused organization, a background in annuity sales, or other customer success role. • Ability to develop strong relationships with the user/customer/internal communities. • Expertise of Cisco Portfolio • Knowledge of MSFT Portfolio • CSM Certification • Outstanding verbal and written communication skills, with the ability to engage audiences at all levels, including strong client-facing abilities. • Proven ability to develop and document playbooks and adoption processes across all supported architectures, including maintaining current materials and driving continuous improvement.

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Professional development opportunities • Flexible work arrangements