VP of Delivery

🕒 May 21

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Akka (formerly Lightbend)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

Akka is a platform designed to build and run responsive applications that are elastic, agile, and resilient. It enables developers to create transactional and durable services while seamlessly distributing data and logic. Akka offers a simple SDK along with powerful libraries for automation in serverless environments, ensuring high availability and real-time performance for applications across various domains, including AI inference, analytics, and edge computing.

📋 Description

• The VP of Delivery owns the end-to-end customer experience: proof of concepts, onboarding, production operations, reliability, support, and the human relationships that turn a first deployment into a long-term partnership • Customer outcomes. Every customer's production health, renewal posture, and reference-ability • Reliability as the customer experiences it. SLO commitments to customers, incident response, change management, and the operational rituals that keep customer workloads running • The delivery org. customer engineers, TAMs, and the operations function that runs the managed service. You hire, develop, and hold the bar for the people who are physically in the room (or on the call) with our customers • Customer compliance enablement. Making sure our product and the way we deliver it actively help them maintain their own compliance posture • The feedback loop into Product and Engineering. Ensuring the highest-fidelity signal in the company about what our customers actually need next

🎯 Requirements

• Has run a high-reliability managed service — meaning real production workloads, real on-call, real SLAs with teeth — for regulated or security-sensitive customers • Background that includes time as an SRE, platform engineer, or solutions architect — not just management • Has led delivery, customer engineering, TAM, or managed-services orgs at a company selling to regulated enterprises (financial services, healthcare, public sector, critical infrastructure, or similar) • Has worked across multiple compliance regimes that customers care about — SOC 2, ISO 27001, HIPAA, FedRAMP, DORA, EU AI Act, or equivalents • Has built and scaled a delivery organization through a stage transition (e.g., from founder-led delivery to a real org, or from one region to multi-region)

🏖️ Benefits

• A transparent, distributed work environment with a strong focus on work-life balance • Challenging work that interacts with innovative applications used by millions • A collaborative culture that attracts the 'brightest minds' in the technology community