Director, Commercial Operations

🔥 13 hours ago

🌾 Nebraska, Pennsylvania, +2 more states – Remote

🌾 Nebraska – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Akumin®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

Healthcare Insurance • Pharmaceuticals • Science

Akumin is a leading provider of outpatient radiology and oncology services, offering a broad range of diagnostic imaging and radiation therapy solutions. The company collaborates with health systems, hospitals, and physician groups to deliver high-quality, accessible care tailored to meet patients' specific needs. Akumin is committed to operational excellence and patient-centered care, with services designed to improve outcomes and foster community well-being across the country. Their offerings include innovative imaging technologies and comprehensive cancer care, ensuring that medical professionals and patients have access to state-of-the-art facilities and expertise.

📋 Description

• Own the end-to-end sales process and the Salesforce platform that powers it • Manage Salesforce business operations, including the product catalog, pricing rules, workflow automation, and field naming standards • Establish pipeline standards, opportunity hygiene, forecasting cadences, and sales governance reviews • Provide reps with the training, tools, and visibility needed to ramp fast and sell consistently, including onboarding curricula, playbooks, territory frameworks, and compensation plan documentation • Own customer-facing content management and internal sales communications and build rep performance scorecards to track individual and team productivity against defined KPIs • Drive sales tool adoption planning, using root cause analysis to diagnose and eliminate adoption gaps • Map current-state workflows across Sales, Finance, Legal, and Operations to identify and resolve cross-functional friction points • Drive operational clarity and process automation through RACI definition, SOP documentation, and system-level updates • Serve as the primary commercial stakeholder to the Analytics team, translating business questions into clear reporting requirements, such as utilization, unit economics, and territory performance • Define the core governance framework — commercial policy, rules of engagement, and territory/account assignment governance — that ensures organizational consistency, accountability, and clear escalation paths • Maintain commercial policy documentation, rules of engagement, and territory/account assignment governance • Monitor compliance and lead periodic audits, driving swift remediation through structured corrective actions • Other duties as needed

🎯 Requirements

• Bachelor's Degree • 3+ years of experience in customer success, sales, analytics, or commercial operations roles • Analytical skills with the ability to transform data into insights and actionable recommendations • Experience working with reporting tools and systems such as CRM systems (e.g., Salesforce), Excel, or Tableau • Experience supporting customer success initiatives, account management, or sales performance • Experience leading complex projects with multiple cross-functional stakeholders (e.g., Sales, Finance, IT, Marketing) • Demonstrated experience translating business needs into data and systems requirements • Understanding of customer dynamics, sales processes, and commercial performance drivers • Structured communicator comfortable presenting to senior leadership and/or board members • Travel may be required up to 20%

🏖️ Benefits

• Competitive compensation • Flexible scheduling • Cross training opportunities • Medical, dental, and vision insurance • HSA accounts with employer contributions • 401(k) eligibility with employer match • Paid holidays • Defined PTO and sick time programs