Billing Manager

🕒 May 13

🐻 Alaska, California, +14 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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AlertMedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

📋 Description

• Own the end-to-end billing process across subscription and usage-based revenue • Ensure timely and accurate invoice generation • Manage billing queue, prioritization, and execution • Review and resolve complex billing scenarios (proration, expansions, terminations) • Make real-time decisions to ensure billing continues moving forward • Reduce dependency on manual review by standardizing workflows • Manage AR team supporting billing and collections • Ensure work is completed accurately and on time • Provide guidance, prioritization, and accountability • Partner with systems teams to improve automation and workflows • Provide feedback on process gaps and inefficiencies • Support adoption of new tools and processes • Identify opportunities to simplify billing workflows • Reduce manual effort through better process design • Improve invoice quality and reduce customer inquiries • Track and report on key billing metrics, including billing efficiency, cycle time, and accuracy

🎯 Requirements

• 6+ years of experience in billing, AR, or revenue operations • Strong understanding of subscription and/or usage-based billing • Experience managing high-volume billing processes • Experience managing teams or serving as a team lead, including setting priorities, providing guidance, and driving accountability • Ability to balance accuracy and speed in execution • Experience working cross-functionally with Sales and Customer teams • Strong organizational and decision-making skills • Ability to operate independently in a fast-paced environment • This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming • AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

🏖️ Benefits

• Competitive base salary + Company-wide bonus program • Generous and flexible time off and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! • 401K with generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 10 years in a row and numerous other awards • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails • Ongoing career development opportunities through our Learning & Development team • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture