Client Service Center Supervisor – Retirement & Benefits

🕒 April 11

🌾 North Dakota, Minnesota – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote

💵 $62k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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Alerus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1879

🏦 Banking

💸 Finance

Banking • Finance

Alerus is a regional bank and financial services company that provides a full range of personal, business, and wealth management products. It offers retail banking (checking, savings, CDs), digital banking, mortgages and personal loans, business banking and commercial lending (including commercial real estate, SBA, and equipment financing), treasury and merchant services, retirement plan administration, investment advisory, trust and fiduciary services, and insurance offerings. Alerus emphasizes personalized financial guidance, local branches and ATMs, and guarantees such as a mortgage closing guarantee to support customers' home-buying and financial goals.

📋 Description

• Lead a team to provide superior client service via phone, email, and chat • Develop and train Client Service Center Associates, monitor performance, and handle elevated client interactions • Conduct regular call monitoring to ensure a superior client experience • Coach, motivate and counsel staff on performance including administering disciplinary action when necessary • Conduct monthly one-on-one meetings with associates to communicate performance expectations and review performance plans • Deescalate difficult client situations to ensure resolution and client satisfaction • Maintain in-depth knowledge of Alerus products, services, and processes • Schedule coverage, and monitor and approve timecards • Ensure employees are appropriately trained and conduct monthly training sessions

🎯 Requirements

• Bachelor’s degree or equivalent experience in customer service • 2 years of experience in financial and/or management level preferred • 1+ year business experience in employee benefits, customer service, or accounting/bookkeeping preferred • Previous call center and or telemarketing experience preferred • Excellent written/oral communications and time management skills required • Ability to prioritize and self-motivated • Proven ability to adapt to a fast paced, changing environment

🏖️ Benefits

• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance • 401(k) and ESOP for retirement savings • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave • Learning and development resources for personal and professional career development, and advancement opportunities • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services • Support for the communities we live in through paid volunteer time and a company donation match opportunity