Developer Support Engineer

🔥 18 hours ago

🇦🇺 Australia – Remote

💵 $100k - $125k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Algolia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $150M Series D on 2021-07

Consulting • Marketing • Logistics

Algolia is an innovative company specializing in AI-powered search solutions. Offering a comprehensive suite of tools, including AI Search, AI Browse, and AI Recommendations, Algolia helps businesses enhance their customer experiences through powerful search capabilities. Their platform supports a vast range of integrations such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce, making it easy for businesses to implement and manage custom search functionalities efficiently. Algolia is known for its fast, scalable search engine, capable of handling over 1. 7 trillion queries annually, and provides extensive analytical insights and user interface components tailored for specific customer journeys.

📋 Description

• Handle technical requests via web and email support channels • Conduct professional and empathetic customer conversations to gather information, troubleshoot, and resolve technical obstacles • Submit bug reports to the Engineering team for problems needing attention • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the support team • Contribute to internal and external knowledge bases • Participate in internal projects to improve processes and tools • Assist technical users with implementing Algolia across web and mobile development stacks • Collaborate with Customer Success, Product, and Engineering teams to find solutions for customers

🎯 Requirements

• Strong desire to help people solve problems and explain complex technical concepts to a broad audience • Experience with web development, REST APIs, and database management • 1–2 years of experience in technical customer support, ideally supporting SaaS enterprise software • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python • Ability to handle and prioritize a portfolio of tickets at various stages of resolution • Excellent spoken and written English skills • Ability to work in an on-call rotation • Basic familiarity with iOS and Android platforms • Experience supporting open-source projects and their GitHub communities • Experience with Shopify and Magento

🏖️ Benefits

• Flexible workplace model • Option to work remotely as a fully remote or hybrid-remote employee • Autonomy to choose where and when to work • Inclusive workplace where everyone is respected and supported

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