Benefits Operations Administrator – BOA

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Process all activities related to client benefit plans with high accuracy and timeliness • Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs) • Consistently meet or exceed client Service Level Agreements (SLAs) • Develop a strong understanding of client plan provisions and related documentation • Prioritize work effectively to respond to client and participant needs • Resolve participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate • Actively participate in daily huddles and status meetings to ensure smooth operations • Ensure all processing is completed according to documented client requirements and quality standards • Document work completed and provide daily updates in assigned task management tools (e.g., Jira) • Support quality checks and remediation efforts • Ensure all actions are properly documented to support audit and governance needs • Participate in corrective actions and improvement initiatives resulting from issue identification • Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies • Maintain awareness of process changes and ensure timely adoption once changes go live • Proactive communication on situations, risks, and work status with internal team members • Respond to internal requests for information or clarification in a timely and professional manner • Active participation in team huddles

🎯 Requirements

• Bachelor’s degree in any discipline • 1 – 2 years of experience in US pension / 401k / payroll administration preferred • US Pension / 401k / Payroll processing skills • Process documentation & SOP creation • Accountability & ownership • Analytical & Critical thinking skills • Good written and verbal communication skills • Strong attention to detail and ability to handle transaction-based processing • Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services) • Ability to manage workload in a deadline‑driven environment • Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables) • Experience with AI tools in a professional setting preferred

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Professional development opportunities