Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Vietnamese Bilingual Customer Experience Specialist
🕒 March 11
🇺🇸 United States – Remote
💵 $41.6k - $57.6k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇻🇳 Vietnamese Required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Provide compassionate, seamless service to valued members, primarily older adults and individuals with disabilities. • Build caring connections and own each member interaction end-to-end. • Deliver exceptional service by exceeding member expectations. • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures.
🎯 Requirements
• 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. • High school diploma or GED required. • Bilingual English/Vietnamese (Read, Write, Speak) • Minimum typing speed of 40 WPM. • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions. • Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately.
🏖️ Benefits
• Health insurance • Paid time off • Professional development
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