Customer Success Coordinator – Adoption

🔥 49 minutes ago

🇨🇴 Colombia – Remote

💵 COP65M - COP95M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Allego

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🤝 B2B

💰 Equity Funding on 2024-08

SaaS • B2B

Allego is a market-leading revenue enablement platform that unifies learning, coaching, content management, conversation intelligence, and digital sales rooms with practical AI to guide revenue teams. The platform embeds AI agents, modern mobile-first learning, and content management into everyday workflows to improve onboarding, coaching, deal progression, and seller readiness. Allego serves multiple industries — including financial services, life sciences, high tech, manufacturing, and medical devices — and emphasizes integrations, security, and measurable outcomes like faster ramp time, increased sales, and time savings. The company positions itself for enterprise customers and highlights Gartner and Forrester recognition.

📋 Description

• Partner with Customer Success Managers to support customer adoption initiatives and success plans • Develop expertise in the Allego platform and help customers configure features for enablement initiatives • Manage customer and CSM execution requests through an intake process • Balance priorities and deliver work accurately and efficiently • Lead customer-facing configuration sessions, office hours, and platform training • Partner with Allego Support and internal teams on technical troubleshooting and escalations • Deliver scoped Success Acceleration Services engagements • Provide hands-on configuration and execution support for defined customer initiatives • Oversee a portfolio of Digital customers and provide reactive support for new feature and use case adoption • Maintain accurate customer activity, request, and outcome records in Salesforce and ChurnZero

🎯 Requirements

• 1–2+ years of professional experience in customer service, customer success, or account management preferred • Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform • Ability to quickly learn new products, workflows, and customer use cases • Strong organizational and project management skills • Ability to manage multiple CSM and customer requests and priorities simultaneously • High level of ownership, responsiveness, and follow-through with customers • Exceptional attention to detail and commitment to delivering high-quality work • Fluent English with exceptional written and verbal English communication skills • Experience with Google Workspace, Slack, Salesforce, and ChurnZero is a plus

🏖️ Benefits

• Paid in local currency • Employer of Record manages payroll, taxes, benefits, and compliance • Secure payments • Access to benefits packages, including health benefits • Fully remote work arrangement

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