Customer Success Consultant

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fygaro

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

💳 Fintech

☁️ SaaS

eCommerce • Fintech • SaaS

Fygaro is a company offering a suite of business solutions including online shops, payment buttons, and invoicing tools. The platform supports plugins and integrations to enhance business operations. Fygaro caters to various business needs such as managing orders, payments, customer relationships, and payrolls, providing comprehensive tools for businesses to manage their operations efficiently.

📋 Description

• Guide new customers through onboarding and ensure a smooth setup experience • Understand merchant needs and recommend the right Fygaro solutions • Drive product adoption across payments, links, shops, and vPOS • Proactively identify opportunities to improve customer performance and retention • Handle customer inquiries via video call, chat, email, and WhatsApp • Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows

🎯 Requirements

• 1–3 years in Customer Success, Support, or Consulting • SaaS or fintech experience is a plus • Strong communication skills (clear, friendly, and solution-oriented) • Ability to explain technical concepts in simple terms • Highly organized and comfortable managing multiple clients • Proactive mindset — you don’t wait for problems, you prevent them • Spanish & English proficiency required • Experience with payments, eCommerce, or POS systems is a bonus • Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot) is a bonus • Experience working with SMBs or entrepreneurs is a bonus

🏖️ Benefits

• Work remotely • High ownership and impact from day one • Collaborative, fast-paced, and entrepreneurial environment • Opportunity to work with a fast-growing fintech operating in 35+ markets • Opportunity to help shape the future of digital payments in emerging markets

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