Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wishpond (TSXV:WISH)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📣 Marketing

🛍️ eCommerce

💰 Debt Financing on 2021-09

SaaS • Marketing • eCommerce

Wishpond is a comprehensive marketing platform designed to help businesses increase sales and grow their customer base. It offers a variety of tools including landing pages, email marketing, social promotions, marketing automation, and Shopify marketing. Their platform is user-friendly, allowing businesses to create effective marketing campaigns without the need for extensive technical skills. Wishpond also provides a team of marketing experts to manage campaigns, ensuring that businesses can achieve their marketing goals efficiently. The company targets a wide range of industries, including eCommerce, beauty and wellness, fitness, financial institutions, and more, and is particularly beneficial for small to medium-sized businesses looking to enhance their digital marketing presence.

📋 Description

• Manage a high-volume book of SMB and mid-market accounts • Drive engagement through scaled touchpoints • Prioritize accounts based on health, risk, and opportunity • Ensure successful customer launches and early time-to-value • Monitor usage and proactively intervene when accounts stall • Partner with onboarding for smooth, consistent handoffs • Design and execute scalable email sequences, webinars, and in-app engagement flows • Build repeatable playbooks for onboarding, adoption, and renewal • Improve processes to support more customers efficiently • Identify at-risk accounts using health signals • Reduce churn and improve customer outcomes • Support renewals through ongoing engagement and value reinforcement • Use Vitally, Intercom, and CRM data to manage accounts • Track adoption, engagement, churn risk, and retention KPIs • Share insights to improve product, processes, and customer experience • Work cross-functionally with the Customer Success Team • Perform other duties as assigned

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or B2B tech environment • Experience managing a high-volume book of business • Strong operational mindset • Comfortable working with data and identifying trends • Familiarity with Vitally, Intercom, HubSpot, or Salesforce • Experience building or optimizing CS playbooks and automation workflows • Proactive communication and strong organizational skills • Ability to balance speed, quality, and scale • Ability to work independently and collaboratively • Technical, analytical, results-driven, and able to multitask in a fast-paced environment • Strong administrative, writing, phone, and general communication skills • Fluent in English, spoken and written • Must provide own workstation, computer, headset, and reliable internet connection • Must provide valid government-issued photo ID during onboarding • Must be prepared to work standard business hours based on Pacific time • Updated resume in English, in PDF or Word format

🏖️ Benefits

• Comprehensive training program and regular performance reviews to facilitate your success • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • Amazing growth opportunities for your personal development • Own workstation, computer, headset, and fast and reliable internet connection required (employer-provided equipment is not stated)