Client Success Agent

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MerchantSpring

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

🛍️ eCommerce

🏪 Marketplace

💰 Seed on 2020-06

SaaS • eCommerce • Marketplace

MerchantSpring is a SaaS multichannel marketplace analytics and reporting platform that centralises sales, profit, advertising and operational data across ecommerce platforms and online marketplaces. It provides connectors to 100+ marketplaces (including Amazon, Walmart, eBay, Shopify), a unified marketplace data layer, APIs, AI-powered insights and automated/white‑label reporting for brands and agencies to monitor listings, retail media, profitability, and operational health in one place.

📋 Description

• As a Client Success Agent, you will be the first point of contact for inbound client support and platform assistance. • You will help clients troubleshoot issues, answer platform questions, provide guidance on best practices, and ensure a high-quality support experience. • Beyond resolving tickets, you will play an important role in educating clients, improving self-service adoption, and helping customers become more successful and confident using MerchantSpring. • You will work closely with the broader Client Success, Onboarding, Technical Support, Product, and Engineering teams to deliver a responsive, professional, and client-focused experience.

🎯 Requirements

• 1 - 3 years experience in customer support, customer success, onboarding, or related client-facing roles. • Experience working within eCommerce, marketplaces, retail media, SaaS, or digital commerce environments. • Excellent written and verbal English communication skills. • Strong troubleshooting and problem-solving abilities. • High attention to detail and organisational skills. • Ability to work independently in a fully remote environment. • Strong customer service mindset. • This role requires substantial overlap with US Pacific Time.

🏖️ Benefits

• Support an international client base as a key contributor in MerchantSpring's growing global Client Success team. • Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience. • Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business. • Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required. • Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.