Customer Success Manager

🕒 August 8

🌐 Colombia, Brazil, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote

💵 $20k - $35k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loop AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 $6M Seed Round - Loop on 2024-03

Food & Beverage • Consulting • Logistics

Loop AI is an artificial intelligence company that develops machine learning–based software and services to help organizations automate processes and extract insights from data. It likely focuses on AI models, data processing, and integrations that enable businesses to build intelligent applications or augment workflows.

📋 Description

• Own customer onboarding from contract signature through successful launch • Lead customer implementation projects and ensure timelines and milestones are achieved • Coordinate integrations with POS systems and other third-party platforms • Configure customer accounts and validate data quality • Deliver onboarding sessions and customer training • Troubleshoot technical issues and work closely with Engineering to resolve complex problems • Translate technical concepts into language customers can easily understand • Manage multiple implementation projects simultaneously while maintaining exceptional customer communication • Monitor customer health and proactively identify opportunities to improve adoption • Document customer requirements, workflows, and implementation processes • Become a product expert and advise customers on best practices • Work cross-functionally with Sales, Product, Engineering, and Operations to improve the customer experience • Maintain accurate customer records within the CRM and internal systems • Successfully onboard and launch customers with minimal supervision • Build trusted relationships with customer stakeholders • Resolve customer issues quickly and professionally • Contribute ideas that improve customer experience and operational efficiency

🎯 Requirements

• Native or near-native English communication skills, spoken and written • 2+ years of experience in Customer Success, Implementation, Solutions Consulting, Technical Support, Professional Services, or a similar customer-facing technical role • Experience managing multiple customer projects simultaneously • Excellent project management and organizational skills • Highly technically proficient, including comfort with APIs, integrations, troubleshooting, and technical workflows • Strong analytical and problem-solving abilities • Ability to explain technical concepts to non-technical audiences • Comfortable working directly with US customers • Experience using CRMs and modern SaaS tools • Strong ownership mentality and ability to work independently • Located in Latin / South / Central America • Preferred experience with SaaS implementations, APIs and system integrations, POS systems, restaurant technology, SQL, JSON, Zapier or workflow automation tools, Jira, HubSpot, Salesforce or similar CRM platforms, customer onboarding, technical account management, and enterprise software