Rebate & Customer Success Coordinator

🔥 2 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My Hero VA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

My Hero VA is a staffing and matching service that connects businesses with affordable, vetted remote virtual assistants at $4–9/hr. They handle sourcing, screening, and presenting candidates across roles like executive assistants, media buyers, video editors, and sales reps, offer a pay-after-you-hire model with no upfront fees, and provide a six-month performance guarantee to reduce hiring friction and help companies scale without working nights.

📋 Description

• Manage a pipeline of approximately 300 customer rebate applications • Review customer accounts to identify eligible government rebate opportunities • Follow up with customers via phone calls, emails, and text messages to collect required documentation and signatures • Maintain accurate CRM records, spreadsheets, and detailed customer notes • Coordinate with internal team members to ensure rebate applications are submitted and processed efficiently • Communicate application updates and status throughout the process • Make outbound calls to promote discounted HVAC service offers and generate new opportunities • Support additional administrative and operational tasks as needed

🎯 Requirements

• Previous Customer Service Representative (CSR) or customer support experience preferred • Comfortable making frequent outbound phone calls and persistent customer follow up • Strong English communication skills (verbal and written) – C1/C2 level • Highly organized with exceptional attention to detail • Proactive, reliable, and able to work independently with minimal supervision • Experience using CRM systems, Microsoft Excel, spreadsheets, and other business software • Strong time management skills with the ability to manage multiple customer accounts simultaneously