Rebate & Customer Success Coordinator

🕒 July 27

🇨🇴 Colombia – Remote

💵 $8 - $10 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My Hero VA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

My Hero VA is a staffing and matching service that connects businesses with affordable, vetted remote virtual assistants at $4–9/hr. They handle sourcing, screening, and presenting candidates across roles like executive assistants, media buyers, video editors, and sales reps, offer a pay-after-you-hire model with no upfront fees, and provide a six-month performance guarantee to reduce hiring friction and help companies scale without working nights.

📋 Description

• Manage a pipeline of approximately 300 customer rebate applications • Review customer accounts to identify eligible government rebate opportunities • Follow up with customers via phone calls, emails, and text messages to collect required documentation and signatures • Maintain accurate CRM records, spreadsheets, and detailed customer notes • Coordinate with internal team members to ensure rebate applications are submitted and processed efficiently • Communicate application updates and status throughout the process • Make outbound calls to promote discounted HVAC service offers and generate new opportunities • Support additional administrative and operational tasks as needed

🎯 Requirements

• Previous Customer Service Representative (CSR) or customer support experience preferred • Comfortable making frequent outbound phone calls and persistent customer follow up • Strong English communication skills (verbal and written) – C1/C2 level • Highly organized with exceptional attention to detail • Proactive, reliable, and able to work independently with minimal supervision • Experience using CRM systems, Microsoft Excel, spreadsheets, and other business software • Strong time management skills with the ability to manage multiple customer accounts simultaneously • Experience with customer documentation, administrative coordination, or case management highly preferred • Previous experience in home services, construction, utilities, or similar industries highly preferred • Experience with outbound sales, appointment setting, or lead generation highly preferred • Familiarity with rebate or incentive programs highly preferred • Must be available during U.S. Pacific Time business hours

🏖️ Benefits

• Performance based commission tied to KPIs • Fully remote work from home • Full-time schedule of 40 hours per week