Junior Client Success Analyst

Job not on LinkedIn

🕒 July 27

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EX Squared

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

EX Squared is a digital product and experience consultancy that helps enterprises move AI and digital initiatives from ambition into production. Since 2001 the firm has delivered strategy, UX/UI and multi-channel digital experiences plus engineering and IT infrastructure work, and specializes in GenAI, machine learning, computer vision, and NLP. EX Squared is a certified Optimizely and Sitecore partner and focuses on building enterprise-scale digital products and advanced AI-driven solutions for large B2B clients.

📋 Description

• Onboard new customers and accurately configure their accounts • Manage customer campaigns within the client’s proprietary platform • Monitor campaign performance, budgets, bids, and segmentation • Analyze trends, metrics, and data to identify optimization opportunities • Recommend campaign adjustments based on customer needs and results • Help customers achieve budget fulfillment and consistent performance • Communicate with customers through email and occasional calls • Prepare and conduct performance, trend, and metric reviews • Investigate account, product, data, and platform-related issues • Use basic database queries to support analysis and troubleshooting • Create reports that provide actionable business insights • Coordinate with internal teams to resolve customer concerns • Proactively address performance issues to support customer retention • Identify opportunities for customers to adopt additional solutions • Accurately document customer interactions and account activity in HubSpot • Share customer feedback that can contribute to product improvements

🎯 Requirements

• Academic background in Business, Economics, Data Analytics, Computer Science, or a related field • Strong analytical and creative problem-solving skills • Basic Excel proficiency and confidence working with data • Advanced written and spoken English • Strong communication, presentation, and interpersonal skills • Ability to explain findings and recommendations clearly • Customer-focused mindset with a professional and kind communication style • Strong attention to detail and organizational skills • Ability to manage multiple accounts, priorities, and deadlines • Adaptability and openness to change in a fast-paced environment • Natural curiosity and willingness to investigate problems • Interest in customer success, technology, analytics, or digital advertising • Willingness to learn and use SQL • Recent graduates and early-career candidates are encouraged to apply • Basic SQL knowledge or experience querying databases • Experience analyzing campaign, customer, or business performance data • Familiarity with HubSpot or another CRM platform • Exposure to SaaS, digital advertising, recruitment marketing, or online marketplaces • Experience creating reports or presenting data-driven recommendations • Previous customer service, account management, or client-facing experience • Ability to balance analytical responsibilities with customer communication • A proactive, coachable, and growth-oriented mindset • Advanced English language proficiency • Must currently reside in Latin America

🏖️ Benefits

• Competitive compensation in USD • Access to learning platforms and professional development opportunities • Flexible work environment • Collaborative and multicultural teams