Junior Client Success Analyst

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EX Squared

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

EX Squared is a digital product and experience consultancy that helps enterprises move AI and digital initiatives from ambition into production. Since 2001 the firm has delivered strategy, UX/UI and multi-channel digital experiences plus engineering and IT infrastructure work, and specializes in GenAI, machine learning, computer vision, and NLP. EX Squared is a certified Optimizely and Sitecore partner and focuses on building enterprise-scale digital products and advanced AI-driven solutions for large B2B clients.

📋 Description

• Onboard new customers and accurately configure their accounts. • Manage customer campaigns within our client’s proprietary platform. • Monitor campaign performance, budgets, bids, and segmentation. • Analyze trends, metrics, and data to identify optimization opportunities. • Recommend campaign adjustments based on customer needs and results. • Help customers achieve budget fulfillment and consistent performance. • Communicate with customers through email and occasional calls. • Prepare and conduct performance, trend, and metric reviews. • Investigate account, product, data, and platform-related issues. • Use basic database queries to support analysis and troubleshooting. • Create reports that provide actionable business insights. • Coordinate with internal teams to resolve customer concerns. • Proactively address performance issues to support customer retention. • Identify opportunities for customers to adopt additional solutions. • Accurately document customer interactions and account activity in HubSpot. • Share customer feedback that can contribute to product improvements.

🎯 Requirements

• Academic background in Business, Economics, Data Analytics, Computer Science, or related field. • Strong analytical and creative problem-solving skills. • Basic Excel proficiency and confidence working with data. • Advanced written and spoken English. • Strong communication, presentation, and interpersonal skills. • Ability to explain findings and recommendations clearly. • Customer-focused mindset with a professional and kind communication style. • Strong attention to detail and organizational skills. • Ability to manage multiple accounts, priorities, and deadlines. • Adaptability and openness to change in a fast-paced environment. • Natural curiosity and willingness to investigate problems. • Interest in customer success, technology, analytics, or digital advertising. • Willingness to learn and use SQL. • Recent graduates and early-career candidates are encouraged to apply.

🏖️ Benefits

• Competitive compensation in USD • Access to learning platforms and professional development opportunities • Flexible work environment • Collaborative and multicultural teams