Customer Success Manager

Job not on LinkedIn

🔥 2 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insightful

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚡ Productivity

SaaS • Productivity

Insightful is a productivity software company that enables teams to optimize their workflows and increase efficiency. The company offers a range of features including employee monitoring, time and attendance tracking, and productivity insights powered by AI. By analyzing activities in real time, Insightful helps organizations streamline operations, prevent employee burnout, and foster an accountable and efficient work environment. With tools designed for remote, hybrid, and in-office setups, Insightful provides valuable data insights that increase team productivity and support flexible work arrangements. The software integrates seamlessly with over 50 technology tools, and aims to support sustainable productivity through detailed analytics and reports.

📋 Description

• Serve as the main point of contact for Insightful’s growing LATAM customer base • Lead onboarding activities, including handoff, kickoff, training, and adoption monitoring • Conduct regular customer meetings to understand changing needs and drive adoption and growth • Identify customer pain points and communicate product feedback to internal stakeholders • Drive product adoption and customer expansion through proactive efforts • Prevent churn and own customer renewal and forecasting processes • Act as an Insightful product expert and ambassador • Ensure customers use best practices and optimize their solutions for maximum value • Monitor and analyze customer product usage • Liaise between customers and internal teams • Maintain client satisfaction and deliver exceptional day-to-day service • Support customers through email, phone, online presentations, and screen-sharing meetings • Identify and close expansion opportunities, upsells, and renewals

🎯 Requirements

• 2+ years of proven sales/business development/account management experience • Excellent verbal and written English language skills – equivalent C1 level • Excellent verbal, negotiation, and presentation skills • Excellent organization, project management, and time management skills • Strong analytical and problem-solving mindset • Self-motivated and able to thrive in a results-driven environment • Proficiency in written and/or spoken Portuguese is a bonus • Experience with CSPs and customer engagement platforms (HubSpot, Intercom, Vitally) is a bonus • Previous experience in the SaaS/software industry is a bonus

🏖️ Benefits

• Full-time employment • Remote work within one country (Colombia)