QA Customer Success Manager – POS, LATAM

🔥 1 hour ago

🌐 Colombia, Argentina, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

💵 $30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Listen to and score Customer Success calls focused on customer retention across proactive and reactive motions • Share trends and coaching opportunities with Success leadership based on rubric scores • Guide enablement and training for the CSM team based on call evaluations • Identify recurring communication or process gaps • Work with Success leadership to recommend training and process improvements • Audit a high volume of calls each month

🎯 Requirements

• 2+ years in a Customer Success or Account Management role • Proven success in a quality or enablement-focused role • Ability to listen to and score 80–100 calls per week • Experience with Customer Success tools, including Salesforce, Salesloft, Sigma, Loom, and Metabase • B2B2C background, ideally in food, hospitality, or tech • Good read on industry trends and competitors • Strong written and verbal communication • Ability to give clear, constructive feedback • Analytical mindset and ability to identify patterns and make recommendations • Comfortable working cross-functionally with Success leaders and training teams • Commitment to personal growth and continuous development • Detail-oriented and empathetic approach to customer interactions

🏖️ Benefits

• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Other perks