Customer Success Coordinator – Adoption

🔥 13 hours ago

🇨🇴 Colombia – Remote

💵 COP65M - COP95M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Allego

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Allego is a leading provider of sales enablement solutions that empower client-facing teams with the knowledge, content, and insights they need to engage buyers and close more deals. The platform offers a comprehensive suite of tools including sales content management, digital sales rooms, conversation intelligence, and channel sales enablement—all powered by advanced AI capabilities. Allego serves various industries such as financial services, life sciences, and technology, and is trusted by a quarter of Dow Jones industrial companies. Its solutions are designed to improve coaching efficiency, reduce sales cycles, and enhance readiness and learning, ultimately boosting sales team productivity and performance.

📋 Description

• Partner with Customer Success Managers to support customer adoption initiatives and success plans • Develop expertise in the Allego platform and help customers configure features for enablement initiatives • Manage customer and CSM execution requests through an intake process • Balance priorities and deliver work accurately and efficiently • Lead customer-facing configuration sessions, office hours, and platform training • Partner with Allego Support and internal teams on technical troubleshooting and escalations • Deliver scoped Success Acceleration Services engagements • Provide hands-on configuration and execution support for defined customer initiatives • Oversee a portfolio of Digital customers and provide reactive support for new feature and use case adoption • Maintain accurate customer activity, request, and outcome records in Salesforce and ChurnZero

🎯 Requirements

• 1–2+ years of professional experience in customer service, customer success, or account management preferred • Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform • Ability to quickly learn new products, workflows, and customer use cases • Strong organizational and project management skills • Ability to manage multiple CSM and customer requests and priorities simultaneously • High level of ownership, responsiveness, and follow-through with customers • Exceptional attention to detail and commitment to delivering high-quality work • Fluent English with exceptional written and verbal English communication skills • Experience with Google Workspace, Slack, Salesforce, and ChurnZero is a plus

🏖️ Benefits

• Paid in local currency • Employer of Record manages payroll, taxes, benefits, and compliance • Secure payments • Access to benefits packages, including health benefits • Fully remote work arrangement

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