QA Customer Success Manager – POS, LATAM

🕒 3 days ago

🌐 Colombia, Argentina, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

💵 $30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Listen to and score Customer Success calls focused on customer retention across proactive and reactive motions • Share trends and coaching opportunities with Success leadership based on rubric scores • Guide enablement and training for the CSM team based on call evaluations • Identify recurring communication or process gaps • Work with Success leadership to recommend training and process improvements • Audit a high volume of calls each month

🎯 Requirements

• 2+ years in a Customer Success or Account Management role • Proven success in a quality or enablement-focused role • Ability to listen to and score 80–100 calls per week • Experience with Customer Success tools, including Salesforce, Salesloft, Sigma, Loom, and Metabase • B2B2C background, ideally in food, hospitality, or tech • Good read on industry trends and competitors • Strong written and verbal communication • Ability to give clear, constructive feedback • Analytical mindset and ability to identify patterns and make recommendations • Comfortable working cross-functionally with Success leaders and training teams • Commitment to personal growth and continuous development • Detail-oriented and empathetic approach to customer interactions

🏖️ Benefits

• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Other perks

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