Allegro
1001 - 5000 employees
Founded 1999
🛍️ eCommerce
🏪 Marketplace
🚗 Transport
💰 Debt Financing on 2017-01
eCommerce • Marketplace • Transport
Allegro is a leading Central European e-commerce group and online marketplace operating a multi-brand platform and logistics network. The company connects about 135,000 merchants with nearly 18 million customers across Central and Eastern Europe, and runs technology, payments (AllegroPay/AllegroFinance), fulfillment, warehouses, and delivery depots. Allegro emphasizes tech & data, customer experience, and logistics to build and scale innovative e-commerce services across multiple countries.
Team Leader, Customer Experience
🔥 0 minutes ago
🗣️🇭🇺 Hungarian Required
🗣️🇸🇰 Slovak Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Allegro
1001 - 5000 employees
Founded 1999
🛍️ eCommerce
🏪 Marketplace
🚗 Transport
💰 Debt Financing on 2017-01
eCommerce • Marketplace • Transport
Allegro is a leading Central European e-commerce group and online marketplace operating a multi-brand platform and logistics network. The company connects about 135,000 merchants with nearly 18 million customers across Central and Eastern Europe, and runs technology, payments (AllegroPay/AllegroFinance), fulfillment, warehouses, and delivery depots. Allegro emphasizes tech & data, customer experience, and logistics to build and scale innovative e-commerce services across multiple countries.
📋 Description
• Vedenie a rozvoj CX tímu • Pravidelný koučing a poskytovanie spätnej väzby • Riadenie kvality a zákazníckej spokojnosti • Sledovanie kľúčových CX metrík • Optimalizácia zákazníckej cesty • Hlas zákazníka vo firme
🎯 Requirements
• Maďarčinu na úrovni rodeného hovoriaceho alebo C1 • Angličtinu na úrovni B2 alebo vyššej • Preukázateľné skúsenosti s vedením ľudí v oblasti Customer Experience alebo zákazníckej starostlivosti • Dátový a analytický prístup k metrikám ako NPS, CSAT, CES alebo AHT • Excelentné komunikačné schopnosti • Schopnosť načúvať a riešiť komplexné situácie s pokojom a ľudským prístupom • Chuť neustále posúvať veci dopredu a prichádzať s inováciami v oblasti CX
🏖️ Benefits
• Až 29 dní voľna ročne (20 dní dovolenky, 5 dní relaxu navyše, 3 sick days a Deň dobrovoľníctva) • Stravné lístky v hodnote 4,74 eur • Možnosť získať kartu Multisport za zvýhodnenú cenu
Apply NowSimilar Jobs
🕒 May 30
Software Developer creating software and system solutions for Volkswagen. Focused on Agile practices and cutting-edge technology in automotive IT.
🕒 May 19
Customer Service Representative providing inbound support primarily over phone for property management and tenants. Ensuring quality customer experience without sales or outbound activities.
🗣️🇩🇪 German Required
🕒 May 19
Customer Service Representative handling inbound customer inquiries in energy and real estate sectors. Focused on providing high-quality assistance without sales responsibilities.
🗣️🇩🇪 German Required
🕒 May 19
Customer Service Representative supporting energy and real estate service inquiries via phone and written communication. Focusing on high-quality customer service without sales activities.
🗣️🇩🇪 German Required
🕒 March 20
Customer Service Representative providing inbound support for energy and real estate services. Handling customer inquiries and ensuring a professional service experience in a remote setting.
🗣️🇩🇪 German Required
