Intake Manager

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🕒 March 28

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AllOne Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧘 Wellness

🤝 B2B

Wellness • B2B

AllOne Health is a provider of integrated whole-health solutions that strengthen mental health, physical wellness, financial well-being, and organizational resilience for employers and institutions. They offer Employee Assistance Programs (EAP), Member/Student Assistance Programs, wellness concierge services, organizational consulting, and crisis management, serving millions of lives across thousands of organizations. AllOne Health partners with brokers, consultants, and providers to embed mental health and total well-being benefits into employer benefits portfolios and focuses on measurable engagement and outcomes.

📋 Description

• Responsible for the day-to-day operations and management of the Intake team across a multi-state, virtual EAP business. • Manages and directs all aspects of inbound and outbound call center operations. • Develops and monitors quotas for service volume, timeliness of customer response, and accuracy in meeting client requests. • Ensures that customer service targets are met. • Responsible for maintaining and securing all written and electronic clinical records both on and offsite. • Drives performance through leadership and collaboration.

🎯 Requirements

• Bachelor’s Degree in Business, Operations Management, Communications, or related field; • Minimum of 5 years of Call Center experience; • Minimum of 2 years of experience in managing or training staff; • Experience in delivering client focused solutions; • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization; • Proven ability to handle varying responsibilities at one time with attention to detail; • Intermediate knowledge of Microsoft Office Suite; • Advanced conflict resolution skills required; • Experience with Call Center software and Database systems; • Ability to travel up to 20% of the time.

🏖️ Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available • We offer desirable work schedules and a generous amount of Paid Time Off • We have a 401(k) retirement program with a company match • Employee Assistance Program (EAP) benefits are available to you and your family • …and many more!