Senior Knowledge Manager

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November 6

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Alpaca

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API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

📋 Description

• Lead the creation and maintenance of a comprehensive and accessible knowledge base, empowering employees with the information they need to succeed. • Own the Knowledge Base: Take full responsibility for the quality and accessibility of all internal company documentation. When an employee can't find the right information, it's on you to fix the gap. You will build and manage a knowledge system that leverages AI to proactively surface information and answer questions. • Drive Process Improvements: Proactively analyze why employees are asking questions. If the answer isn't readily available in our existing tools (like Confluence or Kappa), you'll lead the effort to make it accessible for everyone. You'll use AI feedback and analytics to constantly improve the knowledge base, ensuring it learns and evolves with the company's needs. • Develop Training Programs: Evolve our employee training program into a scalable and robust onboarding experience. Partner with teams to integrate the knowledge base into the onboarding experience, replacing "trial by fire" with a streamlined process that ensures new hires can quickly find the information they need. • Collaborate Across Teams: Work closely with department leads to capture and document critical team-specific knowledge, ensuring our knowledge base reflects the most current and accurate information.

🎯 Requirements

• You are familiar with the financial industry, fintech, brokerage operations, and concepts related to an API-first fintech company. • You have 4+ years of experience in knowledge management or a similar role focused on making complex information simple and accessible. • You have a strong understanding of knowledge management principles and the importance of a single source of truth. • You are a natural problem-solver with a knack for identifying root causes behind common information gaps. • You possess excellent communication skills and can work effectively with diverse teams and individuals. • You have a data-driven mindset and can use analytics and feedback loops to continuously improve a system's performance.

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card