Senior Sales Engineer

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Provide technical support and relationship management for existing enterprise customers in Japan (e.g., SBI), acting as a trusted technical advisor throughout the partner lifecycle. • Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients. • Guide new enterprise customers through API integration, implementation, and onboarding. • Act as the voice of Japanese customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Japanese) into clear specifications for Alpaca's global engineering team. • Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders. • Work closely with local compliance and operations teams to understand local and regional product requirements (e.g., JFSA rules, NISA, local post-trade / settlement practices for US and JP securities). • Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution. • Create sales support materials and documentation for new features and products, including Japanese-language collateral where needed. • Coordinate in Japanese with local regulators, vendors, and partners, and relay those requirements to global product and engineering. • Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Japan / APAC as needed. • Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

🎯 Requirements

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies. • Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON. • Native or business-level Japanese, with excellent customer communication skills and a solid understanding of Japanese business culture - essential for partner, vendor, and regulator communication. • Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively. • Able to translate complex technical concepts into simple, understandable terms. • Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.

🏖️ Benefits

• Competitive Salary & Stock Options: We offer competitive compensation packages with meaningful equity participation. • Health Benefits: Health benefits start on day 1. • New Hire Home-Office Setup: One-time USD $500 to set up your home office. • Monthly Stipend: USD $150 per month via a Brex Card for work-related expenses. • Professional Development: Opportunities for technical growth, conference attendance, and industry recognition. • Work-Life Balance: Flexible remote work arrangements with async-first practices. • Global Impact: Work with awesome hard-working people, super smart and cool clients, and innovative partners from around the world.