Quality Assurance Analyst – English Speaking

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Conduct quality reviews of calls, emails, and other customer interactions • Assess customer interactions and case documentation for accuracy, completeness, professionalism, and adherence to approved procedures • Identify and ensure appropriate handling and escalation of potential Adverse Events (AEs), Product Quality Complaints (PQCs), privacy concerns, and other reportable information • Apply quality standards consistently and maintain accurate records of reviews and findings • Escalate critical findings and potential compliance risks when required • Provide clear and constructive feedback to support continuous improvement and agent development • Participate in quality calibration activities • Prepare and analyze quality reports, identifying recurring issues, trends, and improvement opportunities • Support new-hire certification and quality assessments when required • Support quality investigations, audits, and continuous improvement activities • Support one of the world’s biggest pharmaceutical companies and contribute to safe, compliant customer care

🎯 Requirements

• Fluent in English (written and spoken) • Strong attention to detail, analytical thinking, and communication skills • Ability to identify risks, trends, and areas for improvement and provide constructive feedback • Previous experience in Quality Assurance, pharmacovigilance, regulatory operations, or a regulated pharmaceutical contact centre is preferred • Experience conducting quality monitoring across calls, emails, or other customer-contact channels is preferred • Knowledge of Adverse Events (AEs), Product Quality Complaints (PQCs), CAPA, and quality/compliance processes is a plus • University or college degree in Life Sciences, Healthcare, Quality, or a related field is preferred • Comfortable with technology and quick to learn new systems • French proficiency is an asset • Must already be based in the Philippines with fully legal and valid documentation to work in the country

🏖️ Benefits

• Competitive salary • Internet allowance • Private health insurance • Company-provided equipment • Fully remote work • Full-time permanent employment