AlphaSense
1001 - 5000 employees
Founded 2011
🤖 Artificial Intelligence
💸 Finance
🏢 Enterprise
💰 Debt Financing on 2022-06
Artificial Intelligence • Finance • Enterprise
AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.
Senior Cloud Support Engineer
🕒 April 21
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AlphaSense
1001 - 5000 employees
Founded 2011
🤖 Artificial Intelligence
💸 Finance
🏢 Enterprise
💰 Debt Financing on 2022-06
Artificial Intelligence • Finance • Enterprise
AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.
📋 Description
• Deliver exceptional technical support as a second line of defense • Troubleshoot and resolve technical challenges in SaaS and private cloud environments • Collaborate cross-functionally with Customer & Product Support, Product and Engineering • Contribute to knowledge sharing by creating support documentation and tutorials • Advocate for customers by representing their voices in internal discussions • Continuously build product knowledge and stay updated on new features
🎯 Requirements
• 3–5 years in technical support, IT operations, or a related field • Strong communicator able to distill complex technical concepts • Proactive and customer-first mindset • Adaptable and eager to learn • Experience with CLI tools (e.g., kubectl, awscli) • Proficiency in Python, JavaScript, or similar • Knowledge of GraphQL, REST APIs, and MCP troubleshooting • Understanding of LLMs, alerting/logging systems (e.g., Prometheus, Grafana)
🏖️ Benefits
• Health insurance • Competitive salary • Flexible working hours • Professional development • Ongoing training opportunities • Company events
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